Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, request a demo, or contact us for support. This includes your name, email address, phone number, and business details.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions.
3. Call Recording & AI Processing
Our AI call centre service processes voice calls on your behalf. Call recordings are stored securely and are only accessible to you and our technical team for quality assurance purposes. Recordings are retained for 30 days on the Professional plan.
4. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorised access. All data is encrypted in transit and at rest.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. You may request deletion of your data at any time by contacting hello@voxa.run.
6. Your Rights (UK GDPR)
Under UK GDPR, you have the right to access, correct, or delete your personal data. You also have the right to object to processing and to data portability. Contact us at hello@voxa.run to exercise these rights.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@voxa.run or by writing to Voxa Ltd, United Kingdom.